About Us
We feel that customer service is very important. We make every effort to communicate with you and respond quickly to any questions you might have.
Our contact information
By email: Please use the "Contact Us" method at the top of this page. This is our preferred method of contact.
By standard mail: Parrot Cage, Toy and Food Supply PO Box 131 Ross, TX 76684
By phone: 877-825-3971 (Please leave your number and a short message and we will return your call as soon as possible.)
Billing Information:
If you purchase using your credit card, the business name that will appear on your credit card statement is:
Parrot Cage, Toy and Food Supply
Shipping Information:
The method of shipping depends on the merchandise. Large cages are sent either UPS or UPS Freight depending on the weight and size. Other freight carriers are also used. Adventure Packs are sent via FedEx in the US and USPS to Canada. Most of the other items are sent via UPS.
Most orders are shipped out within 1 - 2 business days. If something is on back order, we will notify you and give you the option to order something else, wait for it to come in or get a refund.
The main thing we wish to get across to you is that we are honest people trying to provide quality merchandise at great prices. Some things are out of our control, like what happens once it leaves the dock.
We do our very best to get your merchandise to you in a timely fashion, but UPS, FedEx, DHL and the other carriers do have accidents and delays that are beyond our control.
Warranty Information:
When you purchase from Parrot Cage, Toy and Food Supply you can be assured that you will receive a top quality product that will bring your pets years of enjoyment.
However, if any item has a manufacturer defect, we will gladly replace it for free. (The exception is Adventure Packs, Kings Cages and ZooMed lamps. You will need to contact them for problems or defects with their products. We can supply you with their contact information.) Once the product has been returned and it is determined that it has a manufacturer defect, we will reimburse you for shipping it back to the address WE give you. (Please see the return policy below.)If you can send pictures proving the defect, then we pay the return shipping and/or send out a replacement.
If the shipment arrives damaged by the carrier, you need to hold onto the original packaging and packing material and repack the item according to my detailed instructions.
You must either report the box/package damaged at the time it is delivered or contact us as soon as you discover the shipment damaged, but no longer than 7 days. You also will need to take pictures of the damaged box and product and possibly fill out a damaged item form in order to get a free replacement.
PLEASE NOTE: Not all shipments are delivered by UPS as the shopping cart states. You may contact us toll-free at 877-825-3971 if you need to know the carrier that will deliver your order. Please leave your number and a short message and we will return your call as soon as possible.
Sometimes an item ordered will be out of stock. You will be given the option of getting your money back or waiting for the item to come in stock. We may offer you a similar item also.
On rare occasions, an item will be discontinued without our knowledge. You will be given the opportunity to receive your money back or order another product.
RETURN POLICY:
If for any reason you are not 100% satisfied with your purchase, you may return your item under the following conditions:
You must notify us within 7 days of receiving the item for return instructions.
Item must be returned in new condition and in the complete original packaging in resalable condition. Due to the many diseases that birds carry, we can not accept merchandise that has been used. This is for your protection as well.
Item must be properly packaged and insured with return shipping fee paid in advance by you. Make sure you put in the box that you purchased the item from Parrot Cage, Toy and Food Supply for proper credit.
After we receive the item, we will inspect the returned item, if everything is in resalable condition, you will receive a credit within five business days minus a 15% restocking fee, and the shipping charges and fees we were charged when it was sent to you.
If the item is returned and can not be sold in the condition we receive it, you will not be reimbursed and you will need to pay for shipping if you want us to send it back to you.
Our preferred method of contact is via our contact form. Even if I am away from the office, I have my laptop and will get the mail quicker than a phone message. Also, it allows me to look up your answer, if need be, and answer your question without a call back.
We can be contacted toll-free at 877-825-3971. Please leave a short message and your phone number and we will return your call as soon as possible.
Our contact information
By email: Please use the "Contact Us" method at the top of this page. This is our preferred method of contact.
By standard mail: Parrot Cage, Toy and Food Supply PO Box 131 Ross, TX 76684
By phone: 877-825-3971 (Please leave your number and a short message and we will return your call as soon as possible.)
Billing Information:
If you purchase using your credit card, the business name that will appear on your credit card statement is:
Parrot Cage, Toy and Food Supply
Shipping Information:
The method of shipping depends on the merchandise. Large cages are sent either UPS or UPS Freight depending on the weight and size. Other freight carriers are also used. Adventure Packs are sent via FedEx in the US and USPS to Canada. Most of the other items are sent via UPS.
Most orders are shipped out within 1 - 2 business days. If something is on back order, we will notify you and give you the option to order something else, wait for it to come in or get a refund.
The main thing we wish to get across to you is that we are honest people trying to provide quality merchandise at great prices. Some things are out of our control, like what happens once it leaves the dock.
We do our very best to get your merchandise to you in a timely fashion, but UPS, FedEx, DHL and the other carriers do have accidents and delays that are beyond our control.
Warranty Information:
When you purchase from Parrot Cage, Toy and Food Supply you can be assured that you will receive a top quality product that will bring your pets years of enjoyment.
However, if any item has a manufacturer defect, we will gladly replace it for free. (The exception is Adventure Packs, Kings Cages and ZooMed lamps. You will need to contact them for problems or defects with their products. We can supply you with their contact information.) Once the product has been returned and it is determined that it has a manufacturer defect, we will reimburse you for shipping it back to the address WE give you. (Please see the return policy below.)If you can send pictures proving the defect, then we pay the return shipping and/or send out a replacement.
If the shipment arrives damaged by the carrier, you need to hold onto the original packaging and packing material and repack the item according to my detailed instructions.
You must either report the box/package damaged at the time it is delivered or contact us as soon as you discover the shipment damaged, but no longer than 7 days. You also will need to take pictures of the damaged box and product and possibly fill out a damaged item form in order to get a free replacement.
PLEASE NOTE: Not all shipments are delivered by UPS as the shopping cart states. You may contact us toll-free at 877-825-3971 if you need to know the carrier that will deliver your order. Please leave your number and a short message and we will return your call as soon as possible.
Sometimes an item ordered will be out of stock. You will be given the option of getting your money back or waiting for the item to come in stock. We may offer you a similar item also.
On rare occasions, an item will be discontinued without our knowledge. You will be given the opportunity to receive your money back or order another product.
RETURN POLICY:
If for any reason you are not 100% satisfied with your purchase, you may return your item under the following conditions:
You must notify us within 7 days of receiving the item for return instructions.
Item must be returned in new condition and in the complete original packaging in resalable condition. Due to the many diseases that birds carry, we can not accept merchandise that has been used. This is for your protection as well.
Item must be properly packaged and insured with return shipping fee paid in advance by you. Make sure you put in the box that you purchased the item from Parrot Cage, Toy and Food Supply for proper credit.
After we receive the item, we will inspect the returned item, if everything is in resalable condition, you will receive a credit within five business days minus a 15% restocking fee, and the shipping charges and fees we were charged when it was sent to you.
If the item is returned and can not be sold in the condition we receive it, you will not be reimbursed and you will need to pay for shipping if you want us to send it back to you.
Our preferred method of contact is via our contact form. Even if I am away from the office, I have my laptop and will get the mail quicker than a phone message. Also, it allows me to look up your answer, if need be, and answer your question without a call back.
We can be contacted toll-free at 877-825-3971. Please leave a short message and your phone number and we will return your call as soon as possible.
Please contact us if you are interested in shipping to Canada, Hawaii, Alaska or International. Email us your shipping address, cage or play stand choice, color choice and day time phone number.
