About Us
We feel that customer service is very important. We make every effort to communicate with you and respond quickly to any questions you might have.
Our contact information
By email: Business email address: admin@discountbirdcage.com
By standard mail: Parrot Cage, Toy and Food Supply PO Box 131 Ross, TX 76684
By phone: 877-825-3971 (Please leave your number and a short message and we will return your call as soon as possible.)
Billing Information:
If you purchase using your credit card, the business name that will appear on your credit card statement is:
Parrot Cage, Toy and Food Supply
Shipping Information:
The method of shipping depends on the merchandise. Large cages are sent either UPS or UPS Freight depending on the weight and size. Other freight carriers are also used. Adventure Packs are sent via FedEx in the US and USPS to Canada. Most of the other items are sent via UPS.
Most orders are shipped out within 1 - 2 business days. If something is on back order, we will notify you and give you the option to order something else, wait for it to come in or get a refund.
Warranty Information:
When you purchase from Parrot Cage, Toy and Food Supply you can be assured that you will receive a top quality product that will bring your pets years of enjoyment.
However, if any item has a manufacturer defect, we will gladly replace it for free. We require you to Email pictures of the defect for verification before we will send a call tag for it.
If you can not send a picture of the defect, then once the product has been returned and it is determined that it has a manufacturer defect, we will reimburse you for shipping it back to us.
Return Policy:
It is hard to make hard and fast rules for returns because every case is different. Thus far we have NEVER had to have anyone send a product back at their expense. We have always sent a call tag. The rules listed below are for our protection.
If for any reason you are not 100% satisfied with your purchase, you may return your item under the following conditions:
You must notify us within 7 days of receiving the item for return instructions.
Item must be returned in new condition and in the complete original packaging in re-saleable condition. (This does not apply to the large cages.)
Item must be properly packaged and insured with return shipping fee paid in advance by you, unless we have already determined it is defective or damaged in shipping.
After we receive the item, we will inspect the returned item, if everything is in re-saleable condition, you will receive a credit within five business days.
If the item is returned and can not be sold in the condition we receive it, you will not be reimbursed and you will need to pay for shipping if you want us to send it back to you.
Our contact information
By email: Business email address: admin@discountbirdcage.com
By standard mail: Parrot Cage, Toy and Food Supply PO Box 131 Ross, TX 76684
By phone: 877-825-3971 (Please leave your number and a short message and we will return your call as soon as possible.)
Billing Information:
If you purchase using your credit card, the business name that will appear on your credit card statement is:
Parrot Cage, Toy and Food Supply
Shipping Information:
The method of shipping depends on the merchandise. Large cages are sent either UPS or UPS Freight depending on the weight and size. Other freight carriers are also used. Adventure Packs are sent via FedEx in the US and USPS to Canada. Most of the other items are sent via UPS.
Most orders are shipped out within 1 - 2 business days. If something is on back order, we will notify you and give you the option to order something else, wait for it to come in or get a refund.
Warranty Information:
When you purchase from Parrot Cage, Toy and Food Supply you can be assured that you will receive a top quality product that will bring your pets years of enjoyment.
However, if any item has a manufacturer defect, we will gladly replace it for free. We require you to Email pictures of the defect for verification before we will send a call tag for it.
If you can not send a picture of the defect, then once the product has been returned and it is determined that it has a manufacturer defect, we will reimburse you for shipping it back to us.
Return Policy:
It is hard to make hard and fast rules for returns because every case is different. Thus far we have NEVER had to have anyone send a product back at their expense. We have always sent a call tag. The rules listed below are for our protection.
If for any reason you are not 100% satisfied with your purchase, you may return your item under the following conditions:
You must notify us within 7 days of receiving the item for return instructions.
Item must be returned in new condition and in the complete original packaging in re-saleable condition. (This does not apply to the large cages.)
Item must be properly packaged and insured with return shipping fee paid in advance by you, unless we have already determined it is defective or damaged in shipping.
After we receive the item, we will inspect the returned item, if everything is in re-saleable condition, you will receive a credit within five business days.
If the item is returned and can not be sold in the condition we receive it, you will not be reimbursed and you will need to pay for shipping if you want us to send it back to you.
Please contact us if you are interested in shipping to Canada, Hawaii, Alaska or International. Email us your shipping address, cage or play stand choice, color choice and day time phone number.
