Important Shipping Information
All Shipping
Please examine the packaging while the driver is still there if at all possible. If there is any sign of damage, even a tear or dent, please have them mark the shipment as damaged. (If you are not there for delivery, then call the carrier right away to report the damage.)
You do NOT have to know if the cage is damaged at this time.
Please take pictures of the damage on the box before opening the boxes.
If later, when you do open the boxes, the cage is damaged this will allow you to get free replacement parts or another cage if necessary. You will just need to send pictures of the damaged box and the damage on the cage.
Extra heavy cages or extremely large cages are shipped via Freight Services. Please read the information below:
Information about UPS Freight
The things mentioned below apply no matter who you order a large cage from. Other companies just don't tell you about it.
Below are the things you need to know about large cage delivery.
* UPS will call you to set up a delivery time either the day of, or the day before delivery. If you are not there at the time you agreed to, they will charge you a hefty re-delivery fee.
* The driver is not allowed to lift more than 150 lbs and will need help getting the cage off the truck, so you will need to either help the driver or have someone there that can. (The cage comes in more than one box and can be removed one box at a time. You don't have to unload the whole pallet at one time.) Most drivers just unload it and deliver it to your door.
* If you request a lift when they call to set up an appointment, they will charge you $125. (They are supposed to tell you this.)
* You need to make sure to check the shipment before the delivery person leaves. If there is any sign of damage, then you need to get the driver to note on the bill that the shipment is damaged.
If the damage is only slight, then the cage company will send out a replacement part if you have UPS note the damage before they leave. (You don't have to know what is damaged, just note that the box is damaged before the driver leaves.)
If it is obvious that UPS has destroyed the cage, then just refuse shipment and we will quickly send out a replacement cage.
All delivery services have damaged shipments and I just want you to be prepared in case it happens to you.
Information about TNT (Almost the same as above.)
For TNT Customer Service and information please call 1-800-558-5555. Sometimes they pass their packages on to another carrier for quicker delivery times, so you might want to call the next business day to see if the tracking information is the same.
Information about all delivery services:
The things mentioned below apply no matter who you order a large cage from. Other companies just don't tell you about it.
Below are the things you need to know about large cage delivery.
* You need to make sure to check the shipment before the delivery person leaves. If there is any sign of damage, then you need to get the driver to note on the bill that the shipment is damaged. Even if there is just a tear or dent in the packaging.
If the damage is only slight, then the cage company will send out a replacement part if you have the driver note the damage before they leave. (You don't have to know what is damaged, just note that the box is damaged before the driver leaves.) If you were not there for delivery, then just call the carrier as soon as possible and let them know that there is damage if the cage was damaged during shipping.
If it is obvious that the carrier has destroyed the cage, then just refuse shipment and we will quickly send out a replacement cage. (This has only happened once in 2 yrs.)
All delivery services have damaged shipments and I just want you to be prepared in case it happens to you.
Please examine the packaging while the driver is still there if at all possible. If there is any sign of damage, even a tear or dent, please have them mark the shipment as damaged. (If you are not there for delivery, then call the carrier right away to report the damage.)
You do NOT have to know if the cage is damaged at this time.
Please take pictures of the damage on the box before opening the boxes.
If later, when you do open the boxes, the cage is damaged this will allow you to get free replacement parts or another cage if necessary. You will just need to send pictures of the damaged box and the damage on the cage.
Extra heavy cages or extremely large cages are shipped via Freight Services. Please read the information below:
Information about UPS Freight
The things mentioned below apply no matter who you order a large cage from. Other companies just don't tell you about it.
Below are the things you need to know about large cage delivery.
* UPS will call you to set up a delivery time either the day of, or the day before delivery. If you are not there at the time you agreed to, they will charge you a hefty re-delivery fee.
* The driver is not allowed to lift more than 150 lbs and will need help getting the cage off the truck, so you will need to either help the driver or have someone there that can. (The cage comes in more than one box and can be removed one box at a time. You don't have to unload the whole pallet at one time.) Most drivers just unload it and deliver it to your door.
* If you request a lift when they call to set up an appointment, they will charge you $125. (They are supposed to tell you this.)
* You need to make sure to check the shipment before the delivery person leaves. If there is any sign of damage, then you need to get the driver to note on the bill that the shipment is damaged.
If the damage is only slight, then the cage company will send out a replacement part if you have UPS note the damage before they leave. (You don't have to know what is damaged, just note that the box is damaged before the driver leaves.)
If it is obvious that UPS has destroyed the cage, then just refuse shipment and we will quickly send out a replacement cage.
All delivery services have damaged shipments and I just want you to be prepared in case it happens to you.
Information about TNT (Almost the same as above.)
For TNT Customer Service and information please call 1-800-558-5555. Sometimes they pass their packages on to another carrier for quicker delivery times, so you might want to call the next business day to see if the tracking information is the same.
Information about all delivery services:
The things mentioned below apply no matter who you order a large cage from. Other companies just don't tell you about it.
Below are the things you need to know about large cage delivery.
* You need to make sure to check the shipment before the delivery person leaves. If there is any sign of damage, then you need to get the driver to note on the bill that the shipment is damaged. Even if there is just a tear or dent in the packaging.
If the damage is only slight, then the cage company will send out a replacement part if you have the driver note the damage before they leave. (You don't have to know what is damaged, just note that the box is damaged before the driver leaves.) If you were not there for delivery, then just call the carrier as soon as possible and let them know that there is damage if the cage was damaged during shipping.
If it is obvious that the carrier has destroyed the cage, then just refuse shipment and we will quickly send out a replacement cage. (This has only happened once in 2 yrs.)
All delivery services have damaged shipments and I just want you to be prepared in case it happens to you.
Please contact us if you are interested in shipping to Canada, Hawaii, Alaska or International. Email us your shipping address, cage or play stand choice, color choice and day time phone number.
